Data Internship

About MSF 

Doctors without Borders (MSF) is an international, independent, medical humanitarian organisation committed to two objectives: providing medical assistance to people affected by armed conflict, epidemics, healthcare exclusion, natural and man-made disasters, and speaking out about the plight of the populations assisted. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation. MSF is present in more than 70 countries, where thousands of MSF doctors, nurses, logisticians, water and sanitation experts, and other medical and non-medical professionals work together to bring essential health services to people caught in humanitarian crises, providing emergency relief. MSF Southern Africa is located in Johannesburg, and its office is in Cape Town. MSF SA is governed by the MSF Southern Africa Association, which comprises more than 300 members from seven regional countries.

Job Overview

The Data Intern will work closely with the Data and retention teams to manage and design workflows pertaining to data exchange between the salesforce and our outsourced call centre teams. He/she will assist with developing better ways of tracking and reconciling the data coming back from the call centre by constantly ensuring all the updates are done in a timely manner and communicated with the Data. The Retentions Team is working towards having an automated process to perform the above steps. The data intern will also be responsible for cleaning the overall data and performing weekly health checks within Salesforce CRM.

Responsibilities:

• Follow a workflow to acquire monthly data linked to campaigns as per the Retentions Manager specifications from Salesforce CRM.
• Prepare the data and send it to the Call Centre Teams in a timely manner.
• Receive and Reconcile Data from the Call Centre and make necessary updates per the reports.
• Send monthly reports for the data and retention management team, demonstrating updates done on the salesforce and patterns relating to call centre agents in relation to how they work with the data. 
• Review the quality of the data and perform quality checks to ensure appropriate data collection processes are followed and adhered to.
• Capture/Update all our old e-mandate forms into Salesforce.
• Assist the data team in cleansing historical donor information, such as mobile phone numbers, identity numbers, and donor addresses.
• Capture data into Salesforce from third-party software like SMS platforms.
• Provide data to team members as requested and assist with data analysis and reporting.
• Any other responsibilities that are given by the Data Team or Fundraising team members.

Minimum requirements

Education:

• Degree or diploma in informatics, marketing, or data analytics or similar [No working experience required].

Knowledge and skills:

• The ability to work with big sets of data and Strong knowledge of MS Excel and PowerBI.

Personal attributes:

• A passion for data and data-driven decision-making.
•  Attention to detail.
• Ability to work under pressure with tight deadlines.
• A desire to work collaboratively on projects and teach others what you know.
• Committed to helping others understand, use and share data.

Remuneration Details:

• Monthly Stipend: R 5000.
• 100% Medical aid contribution.
• Transport allowance.
• Cell Phone Allowance.
• Resources needed such as working space, computer, internet, stationery, and other resources will be made available.

Commitment:

• Length of commitment: 12 months 

Closing date: 26 July 2024
Start Date: 1 October 2024

How to Apply?

If you recognise yourself in this profile, we welcome you to apply by following the Link below: https://msfsa.bamboohr.com/careers/328

Please note that only shortlisted candidates will be contacted.

MSF values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, sexual orientation and all other diversity characteristics. The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your personal data only for the recruitment process to have all the information and documents necessary to proceed with the recruitment, validation of your application and selection of the most suitable candidate. Your personal data will be treated confidentially. MSF will not use your personal data in any way that is not foreseen for recruitment purposes.